Course Overview
This qualification provides students with the skills and knowledge required to work in a wide range of information technology roles, with a focus on networking and cyber security.
You will learn how to install, configure and manage networks, servers and systems, while developing problem-solving and technical support skills used in real workplace environments.
What You'll Learn
Technical Troubleshooting
Diagnose technical issues and provide effective IT support.
Network Basics
Understand the core concepts and fundamentals of computer networks.
Cybersecurity basics
Cybersecurity Foundations
System Setup
Set up and properly install hardware and software components.
Customer Assistance
Draft technical documentation and provide high-quality customer support.
Course Information
Course Duration
52 weeks, including 40 study weeks and 12 weeks of holidays.
Tuition Fee
AUD $16,600
Study Mode
Delivered face-to-face in a classroom-based setting
Campus Location
Level 6, 460 Church St, Parramatta NSW 2150
Units Offered
Work collaboratively in the ICT industry
Identify and resolve client ICT problems
Identify and evaluate emerging technologies and practices
Apply advanced critical thinking to work processes
Comply with IP, ethics and privacy policies in ICT environments
Apply introductory programming techniques
Contribute to cyber security risk management
Install hardware to networks
Install and manage servers
Install and configure virtual machines
Install and operate small enterprise branch networks
Manage network and data integrity
Install, configure and test internet protocol networks
Install, configure and test network security
Install, configure and test a router
Support small scale ICT projects
Promote workplace cyber security awareness and best practices
Create technical documentation
Locate, diagnose and rectify faults
Address cyber security requirements
Career Opportunities
IT Support Officer
Acts as the first point of contact for staff experiencing hardware or network issues.
Help Desk Technician
Logs, diagnoses, and resolves user IT support tickets remotely or in person.
Technical Support Specialist
Provides specialized troubleshooting for specific software or complex systems.